Question on a Special Order
Due the large volume of e-mails I receive, if I do not get back to you within 2-3 days, please send me a reminder
email. [It is important to me that you know you are not being ignored.]
Ordering
Due to time constraints, we are requesting that all orders be placed through the shopping cart only.
Please know if the cart is off on shipping, it will be refunded via paypal. Also, due to time restraints, we do no send out emails
just for order confirmations. When I close your order out with paypal, they will send you an email with the shipping
information. Thankyou.
Our wood is sold by the 1/4 pound. 1/2 pond and by the pound.
We offer a discount to vendors when purchasing more than $200 per month in orders.
I do want to let you know that it is impossible to set up shipping charges to be 100% accurate. I tried my best be very accurate
with the shipping cost. However, if you feel the shipping is too high for your order, please send me an email and I will be
glad to personally check shipping charges and make any necessary adjustments. It can also work the other way, I may find out that I
set the shipping charges too low. If that is the case, adjustments will be made to try to fix the error. Any left over shipping fees will be refunded via paypal.
When will my order be shipped?
At the present time, please allow 4-10 for your orders to be processed, special orders may take up to 14 days.
[Always check back, I will always keep this up to date.]
Refunds/Order Cancel
At Chinnychew's Chinchilla Supplies, our goal is to provide the best products at the best prices for you and your chinchillas.
Please contact us if you receive any defective items or if there is any other problem with a product you receive from us, and we will be happy to work with you to resolve the issue. We do ask to please also submit a photo of the damaged goods etc. Further, feedback on our products and services is always appreciated.
PayPal now charges to refund money; if you have placed an order using the cart and decide to cancel your order, you will be charged the paypal fee.
I also add on an additional $1.00 for handling, supplies, such as: tape, bags,
etc.
Lost Packages
Chinnychews is not responsible for any lost packages. If you would like to pay for insurance on your parcel in case the carrier does lose it, please send me an email and I will let you know the cost.
Address Shipping Policy
Your package will only be shipped to your paypal address. Before you place your order, please be sure that your paypal shipping address is correct. If you send me an email with a different address, I will refund your money. I will not be responsible for orders sent to wrong addresses due to having the wrong paypal address, so please check your address before you send your order. I apologize for any inconvenience.
If you have any questions, please email me.
DISCLAIMER
YOUR RESPONSIBILITY AS PET OWNER
While extensive research has been done to provide healthy and safe items for your pet chinchilla, we can not predict the future. As the caretaker of the pet, you assume any and all responsibilities of your pet with any and all
items purchased from this site. Chinnychews will not sell anything on our site that in our opinion is harmful, however, as the owner, you must educate yourself on the appropriate knowledge needed to keep your pet healthy and safe. Please supervise your pets with any toys/items to assure safety/health. Anything you purchase from this website you are purchasing at your own risk.
Any information, materials, items, etc. you take away from this site you are using at your own risk, We will not be liable for any problems you may incur. It is up to you as the owner to take full responsibility in learning the correct information needed to fully insure your pet stays safe/healthy at all times. No information on this site is to take place of a vet or any other professional that may be needed. The information on this website is our opinion only. Do not replace important professional care for the information you read on this site. If your pet is sick or hurt, you need to call the appropriate professional immediately.
We are not responsible for any of the information or actions of any outside links we supply.
REFUNDS
We reserve the right to change any information or items, to close the website, or to sell it at our discretion. No refunds are available for the safey of our other customers [unless item is received broken].
PRIVACY
Privacy is an issue today and Chinnychews wants to assure you any and all information given to us, will not be used for any kind of spam or sold. It will only be used to fulfil your order.
NATURAL ITEMS
Any items that are natural [ie, wood coins, chewsticks, twirlies etc.], are made of natural items and it is impossible for all natural items to be the same shape, size and color.
PET SAFETY
It is up to you as the owner/caretaker of your pet to know your pets limits, including what is safe, what can injur them, what can pose as a threat etc. Chinnychews is not liable for any lack of knowledge you may have. As the pets owner/caretaker you are 100% responsible to learn from a professional the correct way to keep your pet safe and healthy. Chinnychews does not imply we are professionals in any way.
Due the large volume of e-mails I receive, if I do not get back to you within 2-3 days, please send me a reminder
email. [It is important to me that you know you are not being ignored.]
Ordering
Due to time constraints, we are requesting that all orders be placed through the shopping cart only.
Please know if the cart is off on shipping, it will be refunded via paypal. Also, due to time restraints, we do no send out emails
just for order confirmations. When I close your order out with paypal, they will send you an email with the shipping
information. Thankyou.
Our wood is sold by the 1/4 pound. 1/2 pond and by the pound.
We offer a discount to vendors when purchasing more than $200 per month in orders.
I do want to let you know that it is impossible to set up shipping charges to be 100% accurate. I tried my best be very accurate
with the shipping cost. However, if you feel the shipping is too high for your order, please send me an email and I will be
glad to personally check shipping charges and make any necessary adjustments. It can also work the other way, I may find out that I
set the shipping charges too low. If that is the case, adjustments will be made to try to fix the error. Any left over shipping fees will be refunded via paypal.
When will my order be shipped?
At the present time, please allow 4-10 for your orders to be processed, special orders may take up to 14 days.
[Always check back, I will always keep this up to date.]
Refunds/Order Cancel
At Chinnychew's Chinchilla Supplies, our goal is to provide the best products at the best prices for you and your chinchillas.
Please contact us if you receive any defective items or if there is any other problem with a product you receive from us, and we will be happy to work with you to resolve the issue. We do ask to please also submit a photo of the damaged goods etc. Further, feedback on our products and services is always appreciated.
PayPal now charges to refund money; if you have placed an order using the cart and decide to cancel your order, you will be charged the paypal fee.
I also add on an additional $1.00 for handling, supplies, such as: tape, bags,
etc.
Lost Packages
Chinnychews is not responsible for any lost packages. If you would like to pay for insurance on your parcel in case the carrier does lose it, please send me an email and I will let you know the cost.
Address Shipping Policy
Your package will only be shipped to your paypal address. Before you place your order, please be sure that your paypal shipping address is correct. If you send me an email with a different address, I will refund your money. I will not be responsible for orders sent to wrong addresses due to having the wrong paypal address, so please check your address before you send your order. I apologize for any inconvenience.
If you have any questions, please email me.
DISCLAIMER
YOUR RESPONSIBILITY AS PET OWNER
While extensive research has been done to provide healthy and safe items for your pet chinchilla, we can not predict the future. As the caretaker of the pet, you assume any and all responsibilities of your pet with any and all
items purchased from this site. Chinnychews will not sell anything on our site that in our opinion is harmful, however, as the owner, you must educate yourself on the appropriate knowledge needed to keep your pet healthy and safe. Please supervise your pets with any toys/items to assure safety/health. Anything you purchase from this website you are purchasing at your own risk.
Any information, materials, items, etc. you take away from this site you are using at your own risk, We will not be liable for any problems you may incur. It is up to you as the owner to take full responsibility in learning the correct information needed to fully insure your pet stays safe/healthy at all times. No information on this site is to take place of a vet or any other professional that may be needed. The information on this website is our opinion only. Do not replace important professional care for the information you read on this site. If your pet is sick or hurt, you need to call the appropriate professional immediately.
We are not responsible for any of the information or actions of any outside links we supply.
REFUNDS
We reserve the right to change any information or items, to close the website, or to sell it at our discretion. No refunds are available for the safey of our other customers [unless item is received broken].
PRIVACY
Privacy is an issue today and Chinnychews wants to assure you any and all information given to us, will not be used for any kind of spam or sold. It will only be used to fulfil your order.
NATURAL ITEMS
Any items that are natural [ie, wood coins, chewsticks, twirlies etc.], are made of natural items and it is impossible for all natural items to be the same shape, size and color.
PET SAFETY
It is up to you as the owner/caretaker of your pet to know your pets limits, including what is safe, what can injur them, what can pose as a threat etc. Chinnychews is not liable for any lack of knowledge you may have. As the pets owner/caretaker you are 100% responsible to learn from a professional the correct way to keep your pet safe and healthy. Chinnychews does not imply we are professionals in any way.